Returns

 

We understand that sometimes purchases are not always right. If you are eligible for a return Leisure Suite will provide a credit note valid for 3 years upon your items return. Returns must be requested within 7 days of receiving your item and returned to us within 14 days. Once we receive your return, please allow 2-3 business days for your return to be processed. Please note, we do not issue refunds unless the item is deemed faulty. 

   

TERMS & CONDITIONS 

The item/s must be in original condition, with all tags still attached and in the original packaging. 
Please be sure to take care when trying on garments, as we do not accept garments that have makeup marks, stains and/or smell of perfume or body odour. 
 

Item/s must not have been worn, washed or altered in any way. Leisure Suite has the rights to deny any item/s that aren't returned in their original condition, without the tag attached or smelling of body odour/perfume, marks/stains and it will be returned to the customer. 

 

FAULTY ITEMS

If you have received a faulty item please email us at comeonin@leisure-suite.com with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by Leisure Suite. Faulty items do not include those that have already been worn. 

 

CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.

 

COST OF RETURNS

The return shipping cost is to be covered by the customer. We recommend sending with a postal service with tracking to avoid any issues. If the package does not reach us safely we will not be able to process your return. 

 

ORGANISING A RETURN

If you've met the above requirements please email us for an RA number and returns form within 7 days of receiving your order.

 

TURN AROUND TIME 

We try our hardest to turn your returns around as quickly as possible however, please allow 2-3 business days for your return to be processed.